Contact us

Pick the address that matches your question so it reaches the right people straight away. Write in Arabic or English.

Fastest: report from inside the app

Settings → Help → Report a problem sends us your device details automatically, so we can look into it without asking you for them.

Anything about your account, the app, a feature that is not working, or a charge you do not recognise.

Report a vulnerability or suspicious activity on your account. We reply to security reports first.

Questions about your data, access requests, and deletion requests.

We reply within two business days, usually much sooner. Security reports are answered the same day.