Troubleshooting
When the app, a video, an upload or sign-in is not behaving.
Articles · 6
- The feed is blank or the app feels stuckThe three things that fix most of it.
- A video will not playBlack frames, endless shimmer, or sound without picture.
- I cannot sign inWrong password, unverified email, Apple or Google errors, and account deletion in progress.
- A picture or video fails to uploadSize, format, permissions and connection.
- Update TingMost fixes arrive as updates. Here is how to make sure you have the latest.
- Send a problem reportThe fastest way to reach us, with the details we need already attached.
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